TopSMMSell
Questions we hear most.
Grouped by topic. If your question isn't covered here, the contact page gets a reply in under two hours on average.
Ordering
How fast will my order start?
Most Instant services begin within minutes of payment. Gradual and drip-feed services start on a similar timeline but spread delivery across the window you chose at checkout.
Do you need my account password?
No. TopSMMSell only ever needs a public profile link, post URL or username — never a password or login.
Is there a minimum order size?
Yes, and it varies by service. Minimum and maximum quantities for every service are listed on the pricing page.
My link isn't accepted — why?
The most common causes are a private profile, a mistyped link, or a post/account that's been restricted by the platform. Double-check the link is public and formatted the way the platform displays it.
Delivery & Quality
What's the difference between Instant and Gradual delivery?
Instant runs continuously until the order is complete, which suits likes and views where speed matters. Gradual (drip-feed) spreads delivery across hours or days so growth arrives at a steadier pace — most buyers choose this for followers and subscribers.
Will my account get flagged?
No delivery method can guarantee how a platform will treat an account, and using any third-party growth service carries some risk under most platforms' terms of service. Gradual pacing is offered specifically to reduce that risk, and we recommend pairing any order with genuine posting activity rather than relying on it alone.
Can I cancel an order after paying?
Only if delivery hasn't started yet. Contact support with your order ID as soon as possible and we'll check the queue status.
Payments
What payment methods are accepted?
Card payments and major cryptocurrencies. All payment processing is handled by third-party processors — TopSMMSell never stores full card details.
Do you offer subscriptions?
No. Every service is priced per order, with no recurring plan or membership fee.
Refunds & Refill
Can I get a refund?
Orders that haven't started delivery are generally eligible for a full refund. Partially delivered orders are handled case by case under the refill policy described in the Terms of Service.
What is a refill guarantee?
If a metric like followers or likes drops within the guarantee window listed for that service, contact support with your order ID to request a free refill.
Account & API
Do I need an account to order?
No — one-off orders can be placed with just an email address for the confirmation and order ID. Creating an account makes it easier to track order history and reorder.
Do you offer an API for resellers?
Yes. The API mirrors the standard checkout — service list, live pricing and order status — so it can be embedded in your own storefront. Request access from the contact page.
How do I track my order?
Every order confirmation includes an order ID and a tracking link. Status moves from Pending to Delivering to Completed as the service runs.
Still stuck?
Send us your order ID and question — a person reads every ticket.